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Questions & Answers

General FAQ

SINCE WHEN HAS ABHIKA JEWELS BEEN IN BUSINESS?

We are a small business, owned by a designer wife and a very supportive, manages-it-all husband. Abhika Jewels was established in 2014 and has been selling online worldwide.

WHERE ARE YOU LOCATED?

We are based out of Delhi and Surat (India)

DO YOU ACCEPT INTERNATIONAL ORDERS?

We do! We are more than happy to conduct meetings over video and phone calls for all our clients

For appointments on Video/Audio Call, feel free to drop us a message or email us with time and date as per your preference.
WORKING HOURS : 10am - 7pm (IST)
MESSAGE / CALL : +91 9999 803 462
EMAIL : help@abhikajewels.com

JEWELRY CERTIFICATION

All our jewelry comes with EGL certification and is marked for gold karat.

JEWELRY APPRAISAL

We do not provide appraisal for our jewelry, but we can provide you with relevant documents for you to get it appraised.

GEMSTONE SOURCING & WARRANTY

All our diamonds and gemstones are ethically sourced from dealers and manufacturers. We are always on the lookout for something unique for you!

All gemstones are replaceable at additional cost.

Please be mindful that moonstones and opals are soft stones and can easily crack or chip if they are not cared for properly.
Emeralds are considered a brittle stone and can chip as well.

SHIPPING & RETURNS

WORKING & SHIPPING TIME

Standard production time for most pieces is 1-3 weeks. For time bound requests, please contact us before placing order.

All orders are shipped via India International Post or FedEx and are fully insured for transit.

Standard shipping (India Post) takes 5-25 days to deliver.

Express Shipping (FedEx) takes 3-10 days to deliver.

Abhika Jewels is NOT responsible for shipping delays.

TRACKING & INSURANCE

All our parcels are shipped with tracking and insurance for transit.

In the event a parcel is lost, Abhika Jewels will ship a new product or issue a refund (as decided upon with buyer), ONLY AFTER THE PARCEL IS OFFICIALLY DECLARED LOST BY THE SHIPPING SERVICE.

All deliveries will require a signature.

IMPORT DUTIES, TAXES, VAT, HANDLING CHARGES

Since every country has different import laws, all import duties, taxes, handling fees, etc. will have to be paid by the buyer.

Please check import duties and other rules for your country before placing order.

RETURNS & CANCELLATIONS

Custom orders and Sale Items cannot be returned/exchanged.

Unless otherwise mentioned, unworn line item jewelry and ready-to-ship pieces may be returned within 10 days of receiving the item.

A 20% restocking fees will be applicable on all cancellations/returns/exchanges. Shipping and taxes (if any) will not be refunded.

To initiate a return, please email : help@abhikajewels.com
Please note that return shipping cost will be the client’s responsibility

REPAIRS & EXCHANGES

We guarantee the integrity of our own work, and will go above and beyond to ensure our customers are thrilled with their experience

For any repairs and exchanges :
- Depending on the work, a quote will be provided and discussed.
- Shipping - both way - will have to be borne by the client.
- We are not responsible for lost or stolen packages.

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